Sure Lettings aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
- If you believe that you have a grievance, please write in the first instance to the Proprietor at the office you are complaining about, as each office is independently owned.
- The grievance will be acknowledged within 3 working days.
- The grievance will then be investigated thoroughly in accordance with established “in-house” procedures and a reply sent to the complainant within a further 14 working days.
- If the complainant is still dissatisfied with the result of the internal investigation, please snd your complaint in writing, along with written evidence of step 1 above to:-
SureLet Franchise Ltd,
The Lodge, At The Coombes,
Westbury on Severn
Please note complaints will only be addressed in writing and only if step 1 has been carried out. If the complainant is still not satisfied, all Sure Lettings offices are a member of The Property Ombudsman, so you can forward your complaint to:
The Property Ombudsman
43-55 Milford Street
Please note that The Property Ombudsman cannot deal with issues between a landlord and tenant including deposit disputes. They will also only deal with any complaints that have been through the above process.