7a Worcester Street, Gloucester, GL1 3AJ,

Hi, and thank you for choosing to learn more about us here at Sure Sales & Lettings Gloucester. With 90% of all buyers and tenants now making their next move by searching online first, we believe an online presence is essential and that’s why you’ve found us here. Covering Gloucester and the surrounding villages, the Forest of Dean, Stroud and the Five Valleys, we pride ourselves on having an extensive knowledge of all locales and what will best suit you, your buyers or your tenants.

Situated close to the M5 and with good road and rail links to London, Birmingham, Bristol and Wales, it is no wonder so many choose to settle in Gloucestershire. Boasting seven grammar schools, the University of Gloucestershire and Hartpury Agricultural College, the county is both family and student-centric.

We are passionate about property and with our fresh approach to Residential Sales, Lettings and Property Management, we hope we will be the Agent for you. With over 15 years’ experience in property and with NFoPP credentials, you can be assured that we have the right attributes to help you make your next move.

We’re also passionate about people and with our expert knowledge, not only of property but people and their individual needs, we are committed to finding the right buyer or tenant to ensure your sale or let runs as smoothly as possible.  We want to give you the edge in making your next move; whatever your property needs, we’ll have you covered:


  • Valuation
  • Marketing
  • Sale & Purchase
  • Investment


  • Residential Lettings
  • Property Management
  • Sure Students
  • HMO Lets
  • Holiday & Serviced Lets

Whether you are buying, selling, renting or letting you cantrust us at Sure Sales & Lettings to help you.

Best wishes

Jemma, Rob & Tom

Sure Sales & Lettings Gloucester

Find Us

7a Worcester Street, Gloucester, GL1 3AJ,

Meet the Team

Jemma Wilkinson | Director

With over fourteen years' experience in the Lettings Industry, Jemma began her career in accounting. With AAT Level 4 you can be assured that your rental investment will safely be achieving a profit in her hands. Having worked for Surelet since 2002, Jemma has a broad scope of experience including valuing, property management, inventories and the administration of letting out properties. Her most recent role before becoming Franchise Director was Branch Manager for Rent It. In her current role Jemma handles new business and existing client care together with marketing and events. She also manages the accounting of the business, monitoring the all-important rent collection as well as figure analysis, in order to give advice on the best place to invest your money. When she's not in the office Jemma enjoys fine dining, holidays with her young family and spending time with the lover of her life; her dog, Lewi. She is a loyal Gloucester Rugby Fan as well as supporting Broadway Cricket Club (and being their tea lady!).

Tom Smith | Director

Initially involved in the Health and Fitness Industry, Tom joined a Cheltenham Lettings Company in 2009 as Lettings Manager before achieving Group Operations Manager in 2011. He joined the Surelet Team in 2012 rising from Lettings to Branch Manager before deciding to take on a Directorship together with Jemma and Rob in September 2015. With an extensive knowledge of Lettings and Staff Management, Tom oversees new business, marketing and human resources for the branch. His knowledge of both Cheltenham and Gloucester markets comes in most useful when renting out semi-rural properties. Tom has three young children; Alfie (9), Harry (7), and Daisy (6) and is a self-confessed, overly-competitive 'Football Dad'. Most weekends he can be seen cheering on from the sidelines, volunteering with the Under Sevens football coaching or playing 6-a-side football with a local team. And if all that doesn't keep him busy enough, he enjoys a round a golf even though he considers himself distinctly average... and very frustrated!

Robert Buckley MARLA | Director

MARLA qualified with a Diploma in Residential Lettings and Property Management and an Advanced Level Apprenticeship in Residential Lettings and Management, it's safe to say that your rental investment will be well looked after in Rob's hands. Having worked as a Lettings Negotiator for Hallam & Co and a Senior Lettings Negotiator at both Naylor Powell and Surelet before acquiring a Directorship last September, Rob has specific and experienced knowledge of the Gloucester Lettings Market. Rob is responsible for the day-to-day running of the front office and concentrates on new business, valuations and viewings. Rob loves travel and enjoys regular weekends away with his partner and two daughters in their VW Campervan. When not touring the country he enjoys watching rugby and charity dog walking on Sunday afternoons.

Carole Bodman | Property Manager

Carol has worked within the Property industry for over 25 years and has an absolute wealth of knowledge. Carol works as part of the property management team and is a dedicated property manager to a part of our property portfolio. Carol enjoys her holidays and is often sporting a glowing tan as she has a love for the sun!

Emma Greenway | Inventory/Office Clerk

Emma started in 2014 as our inventory/Office clerk after previously qualifying as a Beautician. This was Emma's first job within the property Sector. Having no experience was a great opportunity for Sure Lettings to teach her our way. Emma is a valued member of our team and has even started negotiating, with securing her own lets. Emma loves traveling to Ireland and is and avid Manchester United Fan.

Sarah Hencher | Move In Co-Ordinator

Sarah started with Sure Lettings in 2005 as an Inventory Clerk. She has worked all departments but mainly as a Negotiator. In 2014 Sarah gave birth to Noah and has since then re joined the property management team to become the Move In Co-Ordinator. Sarah loves spending time with her family, her favourite food is Spaghetti Bolognaise and has recently completed a Half Marathon.

Stephanie Gratton | Property Manager

Stephanie has worked as part of the Sure Lettings team since 2012, after relocating from London. Stephanie is a valued member of the property management team and is a dedicated property manager to a part of our property portfolio. Stephanie and her husband Richard have settled well here in Gloucester and are extremely well know with the locals as they were former Landlord and Landlady of the local pub - The Coach and Horse's. Steph loves a curry and her most memorable moment was flying over the Grand Canyon.

Gwen Forster | Senior Property Manager

Gwen has worked for Sure Lettings since 2008. She is a senior Property Manager and has an absolute wealth of knowledge with in the industry. Not only does she manage a property portfolio, Gwen also looks after our client accounts, ensuring prompt payments for all of our Landlords. Gwen is well travelled and is a lover of New Zealand. As a local girl you can often hear Gwen regularly on a Saturday afternoon at Kingsholm chanting GGGLLLLLAAAAWWWWSSSTTTEEERRRR!!

Alex Smith | Administrator

Alex has recently joined the Sure Lettings Team as our apprentice , since leaving 6th form. Alex is eager to learn all aspects of lettings, supporting all departments with their administrative needs. In his spare time he loves to watch and play sports, and is a volunteer for the Cotswold Canals Trust.


Read the latest news from Sure Property Group

It always amazes me that just when I think I’ve run out of ideas to write about lettings for the blog (we’ve been going nearly three years now!), something very basic crops ups which really makes me think there is so much we, in the Lettings Industry, assume tenants and landlords already know. Browsing through… Read more »

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We are coming up to that time to year where property chains sink, swim and many tread water. I think I’ve mentioned on the blog before what a metaphorical full stop Christmas is for the property industry. As we enter December, many people’s minds turn to Christmas, not everyone’s, but if someone in your chain… Read more »

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It might be a little early to be hanging up the Christmas decorations and I really don’t want to sound like Scrooge, however, I am writing this in a very chilly office with the temperature having dipped to a balmy six degrees (feeling like minus one with the wind chill!). And, when the temperature drops… Read more »

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Amazingly, we are nearing the end of 2018 (I’m really not sure where it’s gone?!) and also celebrating a year of Surelet Gloucester becoming Sure Sales and Lettings. We’ve had a very productive year and we are looking forward to working with more homeowners in 2019, in what could be a challenging year for the… Read more »

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Sorry, sorry, I couldn’t resist a leaf pun! In all seriousness, the week before last I wrote about the buyer’s market we currently find ourselves in and, in an attempt not to alienate or deflate the sellers amongst us, I thought this was a good opportunity to provide some advice, from an Estate Agent’s perspective,… Read more »

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Congratulations, you’ve had an offer accepted. From this point on you are entering the sales progression stage. This is the final hurdle but the most sensitive part of the whole process. The sales progression stage is the time following offer acceptance through to completion and moving day. One in three sales fall through during this… Read more »

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Last time on the blog, Tom talked about MEES and landlords facing mandatory force to improve the energy efficiency of their rental properties. Since then, the Government has announced they’re not stopping there. Last week, the Ministry for Housing announced that they are going to carry out a private rental sector health and safety review*… Read more »

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The property sector seems to be the talk of the town at the moment and new legislation is being introduced all the time! Over the last couple of months portable appliance testing, also commonly known as PAT testing has come up more than once and I think it’s something you should be acting on now…… Read more »

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Property descriptions are often overlooked. Nobody reads them, right? People just look at the photos don’t they? Its true that images are often the first thing to catch a buyer’s eye, however, the words you use to describe your home can have a lasting impact on the reader. Here at Sure Sales and Lettings we… Read more »

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MEES has been in for six months now and is beginning to make its mark in the lettings industry. For many properties, MEES has not been an issue as EPCs have been around for over a decade and as EPCs have been a requirement for Landlords in order to let-out a property since April 2008,… Read more »

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Read all property news


Tenant Fee Structure and Examples

Surelet Tenancy Application Fee: £150.00
Tenant Referencing per person: £150.00
Guarantor Referencing (If Applicable): £150.00
Check In Fee: £75.00
Final Inspection: £54.00
Company Reference: £360.00
Renewal Fee (6 months): £60.00
Renewal Fee (12 months): £96.00
Extending Periodic Fee: £180.00

Security Deposit in most cases will be the equivalent of One Month’s Rent Plus £100. (In some limited cases this may be One and a Half Month’s Rent).
Where Pets are allowed, an additional £100 Deposit will be payable.

The First Month’s Rent Plus the Security Deposit will be payable in cleared funds prior to move in.

Monthly Rental of £500. One Tenant. No Pets.
Total Fees Payable: £300.00
Security Deposit: £600.00
First Month’s Rent: £500.00
Check In Fee: £75.00

Total: £1475.00

Monthly Rental of £800. Two Tenants. One Guarantor, plus a Pet.
Total Fees Payable: £600.00
Security Deposit: £1000.00
First Month’s Rent: £800.00
Check In Fee: £75.00

Total £2475.00

NOTE: Sure lettings Gloucester are not part of a Client Money Protection Scheme

All Fees Shown are inclusive of VAT at the prevailing rate.


Landlord Fee Structure

Full Management Service
Set Up Fee: £150
Inventory Fee (Dependant on Size) From: £120
Monthly Management Fee: 15%
Deposit Registration FREE OF CHARGE
Rent Guarantee (Optional): £240
Inspections FREE OF CHARGE
Check out: £36
Management of Contractors 12%

Let Only Service
Set Up Fee (Percentage of first month’s rent): 96%
Inventory Fee (Dependant on Property Size) From: £120
Quarterly Inspection (optional): £60
Check out (optional): £60
Deposit Registration (optional): £30
Renewal of Contracts: £60

Additional Services
Legionella Risk Assessment: £75
Energy Performance Certificate: £90
Gas Safety Check (CP12): £90
Right To Rent: £12

Fees shown are inclusive of VAT at the prevailing rate, Sure Sales & Lettings Gloucester do not charge any fees in advance except for EPC which are required for advertising. The fees listed above are the Standard Advertised Fees of SureLet Ltd and are negotiable dependant on Size of portfolio and property Type, please contact the office further to discuss or to arrange a free No Obligation Valuation – 01452 310999.

Sure Lettings Gloucester is a subscribed member of The Property Ombudsman (TPO) redress scheme and will happily provide details of our membership and complaints procedure on written request.

NOTE: Surelet – Gloucester are not part of a Client Money Protection Scheme