11 Northview, Littleover, Derby, DE23 6FS,

Sure Sales and Lettings offer the best advice when it comes to letting and Selling your property. ‘Sure Sales & Lettings’ Derby first opened their doors 13 years ago in Littleover as a Lettings and property management specialist.

As we all know the property market has peaks and troughs and Sure Sales and Lettings have surfed through the waves and grown from strength to strength. We have done this by restructuring the company so that we have specialists in individual roles, but have never taken our eye off the ball, still enabling first class customer service.

Our vision is to change the industry perception of estate agency by being successful remaining true to our values of honesty, integrity and compassion. We always ask for feedback from all of our customers and this enables us to understand what is required from us to grow further and really be a market leader.

With the sales property market taking a much faster pace and landlords whom once were waiting for the ‘time to be right to sell,’ now deciding to sell some of their portfolio, we have quickly realised that we need to satisfy the current landlord customers we work with and introduce a sales division. This decision has not been a hasty one, because we had to ensure we had all of the correct processes in place with Lettings and have the right team to launch the Sales division.

We are now known as ‘Sure Sales and Lettings’ part of the ‘Sure Property Group’.  We have a team with over 130 years’ combined experience in Sales and Lettings and we are extremely proud of them, where we are now and what the business has become.

Rapidly becoming the Landlord, tenant, Vendor and Purchasers first choice when seeking a quality service at a competitive fee, we are always striving to exceed your expectations in customer service….. sounds too good to be true? find out for yourself and you will not be disappointed.

Find Us

11 Northview, Littleover, Derby, DE23 6FS,

Meet the Team

Andrew Sharpe | Sales & Lettings Director

With over 10 years of experience in the property industry, Andrew joined Sure Property Group in April 2016 having previously worked for the UK’s Largest Estate Agency Group for over 10 years. During his time in the property industry Andrew has gained excellent knowledge in a wide variety of sectors allowing him to offer you personal advice on how to get the best from your sale or investment. Andrew is responsible for the growth of the business including market appraisals as well as the day-to-day running of the front offices. At the weekend Andrew can be seen chasing a cricket ball around or cycling through the countryside. When he is not out playing sport, Andrew loves spending time with his family at home.

Charlotte Channell | Lettings and Sales Valuer

Hi I’m Charlotte.
I've been working within the property industry for over ten years now and joined Sure in 2016. My role as Lettings and Sales Valuer is always exciting, all of my clients are unique and I absolutely love getting to know each individual and their property. I’m here to help new buyers start their journey to a new home or advising on the best way to market a rental property and find new tenants. Property is my passion but when I’m not working you’ll more than likely find me with my nose in a good book or spending time with family and friends.

Michaela Gaunt | Sales Manager

Hi my names Michaela but everyone knows me as Mickey and I am the very proud mum of 5 fabulous kids. Born and bred in Rugby, where the sport took off in 1823 at Rugby School when a sixteen-year-old boy named William Webb Ellis picked up the football and ran with it. I moved to Leamington Spa and in the late 1990’s moved up to sunny Burton upon Trent where I have been ever since. I have quite a varied background when it comes to my career from telesales, running restaurants, refurbishments, business to business and estate agency. All my roles have been sales orientated. The best thing about my job is the amount of different people you work with on a day to day basis and I love being able to help them and overcome objectives. I am a member of a large family and have a great circle of fun loving friends that keep me very busy. I love living my life in the fast lane.

Sophie Marcer | Sales Negotiator

Hi, I'm Sophie!
I have been with Sure Sales and Lettings since January 2018 as our Sales Negotiator. I have been within the property industry for over 4 years now and have since gained a lot of experience in all aspects of my role. A high level of customer service is always my main priority for every client. When I’m not busy working you can usually find me out and about with friends or holidaying abroad.

Mitchell Baker | Lettings Negotiator

Hi, I’m Mitch!
Following a very enjoyable and successful career in several Customer Service Management Roles, my passion for property has lead to my career with Sure Sales and Lettings. I have been with Sure since October 2016, having a great interest in all aspects of the business.
Taking people through the start of their journey in finding their new home is truly a fantastic position to be in on a daily basis. I also ensure our landlords receive the best service with regular updates on their properties whilst knowing their investment is in the best possible hands.
In my spare time I can be found travelling abroad or looking to book my next holiday! I am also very passionate about sport, attending the gym regularly and playing football mid-week and at weekends.

Emma Smith | Lettings Negotiator

Hi I’m Emma!
I’m the Derby Letting Negotiator. I have a great interest in the property sector and many years of customer service experience which enables me to match tenants with the perfect rental properties to suit their needs. I have built up fantastic relationships with all my Landlords and ensure the correct tenants are placed in their property to achieve the best rental income. Keeping both my Landlords and tenants happy is my main priority which has ensured i have received brilliant reviews and repeat custom, time and time again. When I’m not busy working you’ll find me in the beer garden or planning my next adventure!

Sophie Barley | Referencing and Office Negotiator

Hi, I’m Sophie and I will be taking care of the referencing stage of your application. I have years of experience in organising and time keeping which ensures you have no delays. My aim is to complete your referencing quickly; this means I need your application form filled out with as much information and detail as possible, to help with the process. It always helps letting your employer and current landlord know in advance that I will be contacting them for references. I will be keeping you up to date with the process and I will be on hand throughout until the keys are handed over safely, for you to enjoy the comfort of your new home. Good Luck!

Rosena Cahill | Head of Property Management

Hello I’m Rosena!
I’m from Derby and live with my fabulous partner and two kittens, Ronnie and Reggie. I joined Sure Sales & Lettings back in 2012 as an apprentice and quickly learned all aspects of the business. Currently my role is Head of Property Management. I enjoy helping our clients with any legal or difficult situation and ensure I deal with this in the up most respect. I am experienced in the issuing of legal notices, property law and arrears chasing. In my personal time I enjoy spending time with my friends and family. When I’m not in the office you will find me in a beer garden or going on country walks.

Iain Dickinson | Property Manager

I stumbled across the property market by chance back in 2011 and started out as an apprentice with an independently owned Estate Agent that had just opened. I spent five years helping grow the business and gaining knowledge on all aspects of the Lettings Industry. I then moved onto a new challenge as a Property Manager and spent two years with a local agent before joining Sure Sales & Lettings in December 2017. Within my years in the industry, I have developed a good working relationship with my clients as well as good knowledge on both the local area and property in general. This has enabled me to provide a service that ensures the best possible price and solution to any maintenance issues. In my spare time I enjoy spending nights in cooking and watching films.

James Norman | Property Manager

Hi, I’m James!
I started my career within the industry in 2015 as an apprentice at a local Estate Agents. I enjoyed involving myself in all areas of the business and feel this has given me a great overview of the different aspects of an Estate Agents role. I joined Sure Sales and Lettings in 2017 as Property Manager and absolutely love the challenge of helping grow the business and ensuring clients are satisfied. My job satisfaction comes from ensuring that tenants are happy with the property they are living in and that landlords feel they are receiving the best service. Outside of work I have a keen passion for sport and like to keep an active lifestyle, alongside having to endure being a Derby County season ticket holder.


Read the latest news from Sure Property Group

It always amazes me that just when I think I’ve run out of ideas to write about lettings for the blog (we’ve been going nearly three years now!), something very basic crops ups which really makes me think there is so much we, in the Lettings Industry, assume tenants and landlords already know. Browsing through… Read more »

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We are coming up to that time to year where property chains sink, swim and many tread water. I think I’ve mentioned on the blog before what a metaphorical full stop Christmas is for the property industry. As we enter December, many people’s minds turn to Christmas, not everyone’s, but if someone in your chain… Read more »

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It might be a little early to be hanging up the Christmas decorations and I really don’t want to sound like Scrooge, however, I am writing this in a very chilly office with the temperature having dipped to a balmy six degrees (feeling like minus one with the wind chill!). And, when the temperature drops… Read more »

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Amazingly, we are nearing the end of 2018 (I’m really not sure where it’s gone?!) and also celebrating a year of Surelet Gloucester becoming Sure Sales and Lettings. We’ve had a very productive year and we are looking forward to working with more homeowners in 2019, in what could be a challenging year for the… Read more »

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Sorry, sorry, I couldn’t resist a leaf pun! In all seriousness, the week before last I wrote about the buyer’s market we currently find ourselves in and, in an attempt not to alienate or deflate the sellers amongst us, I thought this was a good opportunity to provide some advice, from an Estate Agent’s perspective,… Read more »

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Congratulations, you’ve had an offer accepted. From this point on you are entering the sales progression stage. This is the final hurdle but the most sensitive part of the whole process. The sales progression stage is the time following offer acceptance through to completion and moving day. One in three sales fall through during this… Read more »

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Last time on the blog, Tom talked about MEES and landlords facing mandatory force to improve the energy efficiency of their rental properties. Since then, the Government has announced they’re not stopping there. Last week, the Ministry for Housing announced that they are going to carry out a private rental sector health and safety review*… Read more »

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The property sector seems to be the talk of the town at the moment and new legislation is being introduced all the time! Over the last couple of months portable appliance testing, also commonly known as PAT testing has come up more than once and I think it’s something you should be acting on now…… Read more »

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Property descriptions are often overlooked. Nobody reads them, right? People just look at the photos don’t they? Its true that images are often the first thing to catch a buyer’s eye, however, the words you use to describe your home can have a lasting impact on the reader. Here at Sure Sales and Lettings we… Read more »

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MEES has been in for six months now and is beginning to make its mark in the lettings industry. For many properties, MEES has not been an issue as EPCs have been around for over a decade and as EPCs have been a requirement for Landlords in order to let-out a property since April 2008,… Read more »

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Read all property news


Tenant Fees:

  • Application Fee: £200
  • Additional Tenant Fee: £100
  • Guarantor Fee: £100
  • Express Move-in Fee: £100
  • Saturday Move-in Fee: £60
  • Arrangement Fee: £120
  • Renewal Fee: £90
  • Check Out Fee: £60
  • Late Payment Fee: £30
  • Non Compliance Fee: £30
  • Final Inspection Fee: £60
  • Arrears Visit: £30
  • Early Termination Fee: £250
  • Referencing: £25

All fees quoted are inclusive of VAT at the prevailing rate and are correct as of June 2018.

Landlord Fees

Tenant Find:

  • We provide a detailed property appraisal & valuation, including accurate description & photographs
  • We market the property using local newspapers, Sure Lettings office windows, all popular property websites & portals, major local employer Intranet sites and weekly active tenant enquiry emails
  • We conduct accompanied viewings and provide regular Landlord feedback
  • We carry out detailed referencing, identity & credit checks and arrange the Tenancy Agreements
  • The Landlord is responsible for property issues, rent collection and inventory / final inspection
  • Our fee for this is £250.00 (£300.00 including VAT)

Rent Collection:

  • As Tenant Find Service, but includes rent collection and the handling of most tenant financial & legal issues
  • Initial inventory and final inspection
  • The Landlord is responsible for all property issues
  • Our fee for this is £225.00 plus 7% of the rent per calendar month (£270.00 & 8.4% including VAT)

Fully Managed:

  • As Tenancy Managed, but including management of all property maintenance issues.
  • Periodic property inspections with detailed report
  • Initial inventory & final inspection all included
  • Tenant has access to our dedicated Property Management Centre, who co-ordinate all property & maintenance issues on behalf of the Landlord
  • Landlords can opt to make their own repairs or use our approved contractors at competitive rates
  • Our fee for this is £150.00 plus 10% of the rent per calendar month (£180.00 & 12% including VAT)

Arrangement Fee:

  • Arranging and conducting the move in for your new tenants
  • Producing all required legal paperwork for move in
  • Transfer of all utilities
  • Deposit registration within a recognised government scheme
  • Our fee for this is £100.00 plus VAT

Optional Additional Landlord Services

  • Gas Safety Inspection: £90.00 Max 3 appliances – £15 each thereafter (Valid 1 year)
  • Energy Performance Certificate: £90.00 (Valid 10 years)
  • Electrical Safety Certificate: From £180.00 (Valid 5 years)
  • Portable Appliance Testing: From £90.00 (Valid 1 year)
  • Rent Guarantee Scheme*: £90.00 For 6 months, £168.00 for 12 months
  • Initial Inventory: From £90.00 (Includes Deposit Registration)
  • Final Checkout: £90.00
  • Annual Tax Report: £90.00
  • Legionella Risk Assessment: £90.00
  • Smoke Alarm Fitting: £90.00
  • Renewal of contract: £90.00
  • Take Over Management Fees: £180.00
  • Tenant Eviction Fee: £420.00

Rent Guarantee Scheme* (28 day excess & 4 month maximum pay out applies – Tenant must remain in the property)

All fees quoted are inclusive of VAT at the prevailing rate and are correct as of June 2017.